Submit A Complaint

Rapid IT welcomes critique and challenges as we view it as an important part of continuous improvement, and so for anyone or any company wishing to make a complaint or to share an observation, you are encouraged to do so as follows:

Please complete the complaint form below and submit with as much information as possible including any evidence you may have.  Your personal information and complaint details will be treated confidentially and kept secure in accordance with The Data Protection Act 2018, shared with only the people who need to know to get your complaint resolved as quickly as possible.

Rapid IT will acknowledge your complaint within 2 working days and will investigate within 5 working days.  You will receive a formal response within 30 working days of your initial complaint which will provide as much information as possible.

Hopefully we will resolve your issue and give you a satisfactory outcome.

For more information on this subject or if you have any questions or concerns, please contact our Customer Relationship Manager, Reece Lawrence:, or alternatively, our Customer Relationship Director, Chris Stevenson: