Terms & Conditions

Privacy Policy

The type of personal information we collect:

We currently collect and process the following information:

·        Address

·        Name

·        Phone Number

·        Email

·        Title

·        IP address

·        Website user stats

·        Any other information submitted to us via our website or directly via email

How we get the personal information and why we have it:

The personal information we process is provided to us directly by you, for one of the following reasons:

·        Email or telephone communication regarding our products and/or services.

·        Interest in our products/services with a desire to be added to our mailing list(s).

·        An expression of interest in working for RapidIT Recycling, for example when a CV is provided including personal data.

The means for which the data is obtained could be any single or combination of the following

·        Website – website forms; checkout and cookies; telephone contact; enquiries; searches.

·        Email – information shared with us via email to facilitate the booking of a service or putting through an order.

Other eCommerce platform(s) – data provided via other eCommerce platforms such as eBay or Amazon.

We use the information that you have given us to enable contact with you regarding a previous order which could involve discussions around warranties, upgrading existing equipment, or courtesy calls to ensure you’re happy with our service. We may also use the information you have provided to contact you directly about offers we may have available. This could be via direct phone call, or direct email.

We store your information on our secure GDPR compliant CRM and ERP systems, and/or through secure platforms such as Microsoft SharePoint and Google Drive.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a)Your consent. You are able to remove your consent at any time. You can do this by contacting hello@rapidit.co.uk and requesting for your details to be deleted from our systems/databases.

(b)We have a contractual obligation. For IT Recycling and Disposal services, we have contractual obligations to retain the information to illustrate compliance within various governing bodies such as the Environment Agency, ICO, UKAS and ADISA.

Keeping your data secure

Your information is securely stored.

Unless a longer retention period is required or permitted by law, we will hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your data, it may persist on a backup or archival media for legal, tax or regulatory purposes.

Your data protection rights

Under data protection law, you have rights including:

·        Your right of access - You have the right to ask us for copies of your personal information.

·        Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

·        Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

·        Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

·        Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

·        Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Please contact us via email at hello@rapidit.co.uk or via post at Rapid IT Recycling Ltd, Tech Warehouse, Wyre Street, Padiham, Lancashire, BB12 8DF if you wish to make a request.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

General

If any court or competent authority finds that any provision of this privacy policy(or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Microsoft Clarity & Microsoft Advertising

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@rapidit.co.uk or alternatively via post at Rapid IT Recycling Ltd, Wyre Street, Padiham, Lancashire, BB12 8DF.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:          

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Changes to this privacy policy

Rapid IT Recycling Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website, and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Rapid IT Recycling Ltd by email at hello@rapidit.co.uk