Warranty & Returns

Warranty

All items we sell have a minimum of a 30-day return to base (RTB) warranty, which means if a fault occurs to a product within the first 30 days, we'll either fix or replace the item.

For items bought in bulk as a trade deal, warranty will not exceed 30 days.

For items such as computers, laptops and monitors bought as fully refurbished; these come with longer warranties of between 1 and 5 years, unless otherwise stated. The warranty will be detailed in the item description, or detailed separately on your sales record.

Should a problem occur with an item, you must inform us within your warranty period. Should your item be out of warranty, we're unable to help so it's important that if you encounter an issue you let us know straight away. The best method of contact is to send an email to sales@rapidit.co.uk and put warranty in the email title, or alternatively call us on 01282 798256.

Returns

We operate a 30-day returns policy on all items. If you change your mind within 30 days of receiving the item, you have the right to return this to us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@rapidit.co.uk or call us on 01282 798256. Providing your return is within the appropriate returns period, it will be accepted. If it's simply because you don't want it, it doesn't fit or you've ordered incorrectly, you'll be responsible for shipping the item back to us. The returns address is: Rapid IT, Tech Warehouse, Wyre Street, Padiham, Lancashire, BB12 8DF. Please DO NOT ship anything back without informing a member of our team. You will not be refunded if the item is not received, is lost in transit, or is received without appropriate identification. We receive hundreds of parcels everyday, so appropriate identification is imperative.

If you have any questions about returns, you can always contact on sales@rapidit.co.uk or 01282 798256

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.